SMS PRIVACY POLICY

Terri Speaks LLC ("Terri Speaks," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us. This SMS Privacy Policy explains how we collect, use, and protect information in connection with our SMS/text messaging program.

This SMS Privacy Policy supplements the general Privacy Policy for the Terri Speaks website and applies specifically to information collected and used in connection with SMS/text messages sent by or on behalf of Terri Speaks LLC.

Terri Speaks LLC
24 Veterans Square
Media, PA 19063
Email: info@terrispeaks.com
Website: https://www.terrispeaks.com/

1. INFORMATION WE COLLECT

When you voluntarily subscribe to receive SMS messages from Terri Speaks, we may collect and maintain information necessary to administer our SMS program, including:

  • Your name;

  • Mobile telephone number;

  • Email address;

  • Your SMS consent status;

  • The date, time, and method through which you provided SMS consent;

  • The types of SMS communications to which you consented;

  • Records of SMS communications and interactions, where applicable; and

  • Other information you voluntarily provide through our forms or business interactions.

We may also maintain information associated with your relationship with Terri Speaks, such as appointments, purchases, registrations, course or program participation, and other services you request.

2. HOW WE COLLECT SMS CONSENT

We collect SMS consent through forms and other opt-in methods where you are clearly informed that you are agreeing to receive text messages from Terri Speaks.

Our SMS consent process is designed to require an affirmative action from you. Where consent is collected through a web form, the SMS consent checkbox will not be preselected.

Providing a telephone number by itself does not constitute consent to receive marketing SMS messages.

We will maintain records of SMS consent for compliance and recordkeeping purposes.

3. TYPES OF SMS MESSAGES WE MAY SEND

If you have provided the appropriate SMS consent, Terri Speaks may send low-volume text messages related to:

  • Marketing and promotional offers;

  • Financial education and educational resources;

  • Training and YouTube livestream reminders;

  • Program and event announcements and updates;

  • Appointment reminders and related appointment communications; and

  • Customer service and business follow-up.

The specific types of SMS messages you receive depend on the consent you provide and the nature of your relationship or interaction with Terri Speaks.

4. MESSAGE FREQUENCY

Message frequency varies.

We intend to send SMS communications on a low-volume basis. The number of messages you receive may vary depending on your interactions with Terri Speaks, the programs or services you participate in, and the communications to which you have consented.

5. MESSAGE AND DATA RATES

Message and data rates may apply.

Your mobile carrier may charge you for text messages or data according to the terms of your mobile service plan. Terri Speaks LLC is not responsible for carrier charges.

6. HOW WE USE SMS INFORMATION

We may use SMS-related information to:

  • Deliver the text messages you requested;

  • Confirm and maintain your SMS consent;

  • Manage your SMS preferences;

  • Respond to your requests or replies;

  • Provide appointment and customer-service communications;

  • Provide educational, program, event, and promotional communications for which you have consented;

  • Maintain records of communications and consent;

  • Monitor and improve the performance and delivery of our SMS program; and

  • Comply with applicable legal, regulatory, carrier, and platform requirements.

7. SMS SERVICE PROVIDERS

Terri Speaks uses third-party service providers to help operate its communications and business systems. These may include platforms used for forms, marketing automation, appointment scheduling, payment processing, website functionality, and SMS delivery.

Our SMS marketing and automation services are provided through ActiveCampaign.

These service providers may process information on our behalf as necessary to provide their services. We do not authorize service providers to use your information for purposes unrelated to the services they provide to Terri Speaks, except as otherwise disclosed by the provider or permitted by applicable law.

8. MOBILE INFORMATION AND SMS CONSENT

Terri Speaks LLC does not sell or rent your mobile telephone number or SMS consent information to third parties for their own marketing purposes.

Your mobile telephone number and SMS consent information may be shared with service providers that assist us in delivering or managing communications, including our SMS service provider, solely as necessary to provide the requested services, maintain the SMS program, or comply with applicable requirements.

Your SMS consent will not be used as authorization to send unrelated third-party marketing messages.

9. SMS OPT-OUT

You may stop receiving SMS messages at any time by replying STOP to a message from Terri Speaks.

After you opt out, you will no longer receive marketing SMS messages from the applicable SMS program, except for limited messages that may be necessary to confirm your opt-out or as otherwise permitted or required.

You may also receive an automated confirmation that you have been unsubscribed.

10. HELP AND CUSTOMER SUPPORT

For assistance with SMS communications, reply HELP to a message from Terri Speaks or contact us at:

Terri Speaks LLC
24 Veterans Square
Media, PA 19063
Email: info@terrispeaks.com

11. CONSENT IS NOT A CONDITION OF PURCHASE

Your consent to receive marketing SMS messages is not a condition of purchasing any product or service from Terri Speaks LLC.

You may purchase products or services without consenting to receive marketing text messages.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. DATA RETENTION

We may retain SMS consent records and related information for as long as reasonably necessary to administer our SMS program, maintain business and compliance records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

14. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law, you may have rights regarding personal information we maintain about you, including rights to request access, correction, or deletion of certain information.

You may also withdraw your SMS consent at any time by replying STOP.

Withdrawal of SMS consent will not necessarily affect other communications or services you receive from Terri Speaks through other channels.

15. THIRD-PARTY LINKS AND SERVICES

Our website, SMS messages, or other communications may contain links to third-party websites or services.

Terri Speaks LLC is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their applicable privacy policies and terms.

16. CHANGES TO THIS SMS PRIVACY POLICY

We may update this SMS Privacy Policy from time to time to reflect changes in our business, SMS program, technology, legal requirements, or practices.

When we make changes, we will update the Effective Date at the top of this policy. We encourage you to periodically review this page for the most current version.

17. CONTACT US

If you have questions about this SMS Privacy Policy or our SMS practices, contact:

Terri Speaks LLC
24 Veterans Square
Media, PA 19063
Email: info@terrispeaks.com

Website: https://www.terrispeaks.com/